Shipment processing time

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All orders are processed within 1-4 business days unless otherwise stated in the product details such as pre-orders and limited editions.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we anticipate a significant delay in shipment of your order, we will contact you via email.

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Shipping rates & delivery estimates

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Shipping charges for your order will be calculated and displayed at checkout. Depending on the service selected delivery estimates will vary. Shipping time is calculated from when the item is received at the shippers location.

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Estimated shipping times

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Canada: up to 15 Days

USA: up to 15 Days

International: Overseas orders are handled on an individual basis.

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Shipment confirmation & Order tracking

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties and Taxes

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Extra Crunchy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).  

In addition, we do not have any control over items that are held at destination customs for any reason and are not responsible for replacement or refund of such items. It is the responsibility of the customer to ensure items purchased are permitted to be imported into that country. 

Extra Crunchy will not contact, or attempt to contact any foreign customs services to inquire about the status of a shipment being held.

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Damages

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StumpCraft Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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